Workouts
14 Day Returns
If you are unsatisfied in any way with your rebounder you may return it to us for a full refund minus shipping within fourteen days. We may charge a nominal restocking fee to cover our cost inspection and re-packaging. If your item arrives defective you must contact us as soon as possible. Note that all returned rebounders must be brand-new and in un-used condition.
Return Process
If you have received your order and wish to return it, you must first contact us to receive a return authorization. Once confirmed, we will provide you a return address to ship the rebounder to. Once received, inspected and re-stocked by us, you will automatically be refunded your full purchase amount minus the original shipping fee. If the rebounder arrives in damaged, dirty or used condition (i.e. dents, scratches, etc), you may be charged a re-stocking fee, which will be deducted from your refund (maximum 15%). If this situation arises, you will be contacted. But in most cases, a full refund (minus the initial shipping fee) is issued. We might also be able to provide you with a return label (at your cost) whereby payment will be requested before it is sent to you. You may request a quote for this at the time of your return request.
Please note that it is highly recommended to keep your original packaging, including the original packing slip, to maximize your refund.
Note that return shipping could result in significant shipping fees as all rebounders are dispatched directly from the US warehouse. Accordingly, please be diligent about placing your order as the return process can be taxing and expensive.
Order Cancellation
You may cancel your order at any time prior to it being sent for shipping. If cancelled within this time-frame you will receive a full refund. After this period all cancellations will be treated as returns.
Promotional Coupons
If you received a promotional gift certificate with your purchase, the amount of the gift certificate will be deducted from your refund. Gift certificates, including unused certificates, are non-refundable.
If you are unsatisfied in any way with your rebounder you may return it to us for a full refund minus shipping within fourteen days. We may charge a nominal restocking fee to cover our cost inspection and re-packaging. If your item arrives defective you must contact us as soon as possible. Note that all returned rebounders must be brand-new and in un-used condition.
Return Process
If you have received your order and wish to return it, you must first contact us to receive a return authorization. Once confirmed, we will provide you a return address to ship the rebounder to. Once received, inspected and re-stocked by us, you will automatically be refunded your full purchase amount minus the original shipping fee. If the rebounder arrives in damaged, dirty or used condition (i.e. dents, scratches, etc), you may be charged a re-stocking fee, which will be deducted from your refund (maximum 15%). If this situation arises, you will be contacted. But in most cases, a full refund (minus the initial shipping fee) is issued. We might also be able to provide you with a return label (at your cost) whereby payment will be requested before it is sent to you. You may request a quote for this at the time of your return request.
Please note that it is highly recommended to keep your original packaging, including the original packing slip, to maximize your refund.
Note that return shipping could result in significant shipping fees as all rebounders are dispatched directly from the US warehouse. Accordingly, please be diligent about placing your order as the return process can be taxing and expensive.
Order Cancellation
You may cancel your order at any time prior to it being sent for shipping. If cancelled within this time-frame you will receive a full refund. After this period all cancellations will be treated as returns.
Promotional Coupons
If you received a promotional gift certificate with your purchase, the amount of the gift certificate will be deducted from your refund. Gift certificates, including unused certificates, are non-refundable.
