14 Day Returns
If you are unsatisfied in any way with your rebounder you may return it to us for a full refund minus shipping within fourteen days. We charge a nominal restocking fee to cover our cost inspection and re-packaging. If your item arrives defective you must contact us as soon as possible. Note that all returned rebounders must be brand-new and in un-used condition.
Return Process
If you have received your rebounder and wish to return it, you must first contact us to receive a return authorization. Once confirmed, we will provide you instructions and a return address to ship the rebounder to. Customers assume the responsibility and cost of shipping the product back to us and we recommend that you use a reliable shipping carrier to ensure delivery and proper handling to prevent transit damage to the rebounder. Once received, inspected and re-stocked by us, you will automatically be refunded your full purchase amount minus shipping and our 10% re-stocking fee. If the rebounder arrives in damaged or used condition, you may be charged a higher re-stocking fee. If this situation arises, you will be contacted.
Order Cancellation
You may cancel your order at any time prior to it being sent for shipping. If cancelled within this time-frame you will receive a full refund. After this period all cancellations will be treated as returns.
Promotional Coupons
If you received a promotional gift certificate with your purchase, the amount of the gift certificate will be deducted from your refund. Gift certificates, including unused certificates, are non-refundable.
If you are unsatisfied in any way with your rebounder you may return it to us for a full refund minus shipping within fourteen days. We charge a nominal restocking fee to cover our cost inspection and re-packaging. If your item arrives defective you must contact us as soon as possible. Note that all returned rebounders must be brand-new and in un-used condition.
Return Process
If you have received your rebounder and wish to return it, you must first contact us to receive a return authorization. Once confirmed, we will provide you instructions and a return address to ship the rebounder to. Customers assume the responsibility and cost of shipping the product back to us and we recommend that you use a reliable shipping carrier to ensure delivery and proper handling to prevent transit damage to the rebounder. Once received, inspected and re-stocked by us, you will automatically be refunded your full purchase amount minus shipping and our 10% re-stocking fee. If the rebounder arrives in damaged or used condition, you may be charged a higher re-stocking fee. If this situation arises, you will be contacted.
Order Cancellation
You may cancel your order at any time prior to it being sent for shipping. If cancelled within this time-frame you will receive a full refund. After this period all cancellations will be treated as returns.
Promotional Coupons
If you received a promotional gift certificate with your purchase, the amount of the gift certificate will be deducted from your refund. Gift certificates, including unused certificates, are non-refundable.
